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IBM Careers 2023: Hiring for technical support engineers/Full-Time/Software Engineering

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IBM Careers 2023: Hiring for technical support engineers/Full-Time/Software Engineering

IBM Careers 2023: IBM is hiring for technical support engineers. Candidates from computer science or a related background are eligible for this recruitment. More details are announced below.

Key Job Details

Role:Technical Support Engineer

Location:Bangalore, IN

Category:Software Engineering

Employment Type:Full-Time

Travel Required:Up to 20% or 1 day a week

Contract Type:Regular

Company:(0063) IBM India Private Limited

Req ID:661234BR

IBM Careers 2023: Hiring for technical support engineers/Full-Time/Software Engineering

Responsibilities

  • Help customers with product questions, resolve customer issues in a timely fashion
  • Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices
  • Monitor and react to alerts in our own cloud environment
  • Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
  • Work as part of our extended support team, doing whatever it takes to exceed customer expectations
  • Collaborate with other departments in the company to achieve customer satisfaction.

Required Technical and Professional Expertise

  • Previous experience in technical support, software services, or system administration for a large end-user community.
  • Experience with Troubleshooting Skills, Data Analysis Skills, Windows Servers.
  • Database skills, with the expertise to write and update SQL queries.
  • Basic knowledge of JavaScript or similar language.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment;
  • Ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps;
  • Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency;
  • Acting as a customer champion by being the voice of the customer, checking communication channels to stay on top of and communicate effectively and proactively with the company or team updates;
  • Being an example that continues to drive until the root cause is established with clear plans to resolve the customer issue.
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Preferred Technical and Professional Expertise

  • Experience with RESTful API is an added advantage.
  • Knowledge of Agile methodologies such as Scrum, Kanban, and SAFe will be a plus.

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